Send us an email via our contact form for your request.

Data protection

Shop

Configurator

Accessories

Try Them

Basket

JITENSHA

For the motor, if you notice a problem, we can <a href="https://jitensha.gorgias.help/fr-FR/faire-un-diagnostic-de-ma-roue-427192">diagnose</a> it remotely. If the problem is software, it can be solved remotely. If it&apos;s a hardware problem, we&apos;ll arrange for your wheel to be transported to the workshop. The beauty of the system is that there are no cables or batteries in the frame, making all operations much easier. The warranty covers all transportation costs, parts and labor for 2 years. The only item not covered is the connector, which must always be covered by its plug. Loaner wheels are available in our Paris and Annecy workshops.&#xA0; In addition, please let us know by e-mail what difficulties you are experiencing:&#xA0; - Does your assistance work constantly or intermittently?&#xA0;- What is your battery autonomy in km? What assistance mode do you usually use?&#xA0;- Have you left your bike unused for any length of time?&#xA0;- What kind of conditions do you ride in (terrain, weather)?- Do you hear any noise when you ride?<div data-block="true" data-editor="3eutt" data-offset-key="6r253-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

For the motor, if you notice a problem, we can diagnose it remotely. If the problem is software, it can be solved remotely. If it's a hardware problem, we'll arrange for your wheel to be transported to the workshop. The beauty of the system is that t

What should I do if I have a problem with my electric wheel?

Maintenance, After Sales Service, Warranty

I have an electrical problem

Specificity of the E-JITENSHA

Wheigt of the E-JITENSHA

What is the range of an E-JITENSHA?

Pour démarrer l'assistance du E-JITENSHA :  - Rétropédaler trois fois pour activer l'assistance sur le dernier mode d'assistance utilisé (pas besoin de téléphone, pas de boutons, pas de manettes sur le guidon)  - Vous êtes également connecté sur votr

How well does the E-JITENSHA assist on hills?

Is it easy to switch from an Ebike to a traditional bike?

What's included with every E-JITENSHA bike

Can I get subsidies for the purchase of a JITENSHA?

How quickly can I get my JITENSHA?

General

Where's the battery and how do I charge E-JITENSHA?

What is the battery life and replacement?

Battery certifications

Motor / Battery / Autonomy

How do I choose the best JITENSHA for me?

Choosing the right size for my JITENSHA

The different types of handlebars

Sizes / Handlebars

What are the materials used in a JITENSHA?

Parts sourcing and assembly?

Why pad brakes and not disc brakes?

Are the tires strong enough?

Can I fit my own saddle or a different handlebar?

What is single speed?

No gears on the Ebike?

Components / Features

Getting started

Do I need a phone to use the Ebike?

How do I change assistance modes?

Wheel locking system

Application

How can I protect my JITENSHA from theft?

Warranty

Easy maintenance

Do I have to come back to you if I have problems with my bike?

How do I maintain my battery?

E-JITENSHA after-sales service

Services / Maintenance

E-JITENSHA

JITENSHA Single Speed features

JITENSHA 2-speed features

JITENSHA and terrain

Traditional JITENSHA weight

What's included with every traditional JITENSHA bike

Why only single-speed JITENSHA?

Traditional JITENSHA

How to customize / accessorize your JITENSHA?

Can a child seat be installed?

Specific additional accessories for the E-Bike

Can I change bike parts / put on my own accessories?

Can I install a trailer?

Our anti-theft accessories

Accessories for your JITENSHA

Where can I try out a JITENSHA?

Are all configurations available for trial?

How long does the trial last? Can I try out on slopes?

Can I order directly from the showroom?

Discover us remotely

Try JITENSHA

Track my order

Delivery zones

Delivery times and costs

Delivery methods for your JITENSHA

Payment Methods

Pay in instalments with ALMA

Detax

Invoice

My Order, Payment, Delivery

Exchange

Return/Cancellation

Refund

Exchange, Return and Refund

Assembling your JITENSHA

Accessories assembly

Where can I find my frame number?

Certificate of conformity

My first connection

Connect my wheel to the application

Add my remote control

Reception and Handling

Paris Workshop

My wheel no longer charge.

My charging tip is damaged.

Diagnose my wheel.

My autonomy is not the same as it used to be.

Updated Application

My wheel disconnects from my application.

Disconnect your ebike wheel.

I can't connect to the application.

I have a problem with my application

Can I have my bike repaired/revised in your workshops?

Getting my bike repaired somewhere other than your workshop

Where can I find replacement parts?

What to do in the event of a puncture

Repair/ Overhaul my JITENSHA

How do I maintain my bike? How do I know when to change the wear parts on my JITENSHA?

What should I do if I have a problem with my electric wheel?Updated a year ago