For the motor, if you notice a problem, we can diagnose it remotely. If the problem is software, it can be solved remotely. If it's a hardware problem, we'll arrange for your wheel to be transported to the workshop. The beauty of the system is that t
If your e-bike wheel doesn't charge anymore, please find here a verification document of wheel's and charger keys points. Thanks to contact us if the verifications aren't validated.
If your e-bike wheel no longer charges, please find here a document that will allow you to check the key points of your wheel. Please contact us if the checks are not validated. If your charging tip is damaged, repairs will be carried out directly by
Please find here a document explaining how to diagnose your ebike wheel. Please follow all the instructions indicated for a valid diagnosis of your wheel. Once the diagnosis is complete, we will get back to you within 48-72 hours with the results.
First, please check that your ebike wheel's engine software is up to date. If this is not the case, update it from your application. Secondly, check that there are no mechanical factors affecting the autonomy of your ebike wheel. Please check that yo
Your application and motor should be updated as soon as new versions become available. Without updates, your wheel's performance optimization will be reduced. When an update is available, follow these steps:. 1. Click on "Other". 2. Click on "My vehi