If you have ordered a JITENSHA, please allow 2-3 weeks for delivery. If you've ordered accessories, you'll receive your tracking link as soon as the parcel is dispatched.

If you have ordered a JITENSHA, please allow 2-3 weeks for delivery. If you&apos;ve ordered accessories, you&apos;ll receive your tracking link as soon as the parcel is dispatched.

Track my order

We can deliver our 3 types of bikes throughout Europe. For countries other than France, deliveries are made in small boxes only. The delivery rate is indicated when you check out on our website. Contact us for any specific request (International deli

We can deliver our 3 types of bikes throughout Europe. For countries other than France, deliveries are made in small boxes only. The delivery rate is indicated when you check out on our website. Contact us for any specific request (International delivery).

Delivery zones

Our bikes are assembled by hand and on request in our Annecy workshop. We undertake to deliver your JITENSHA within 3 weeks of placing your order. (Excluding out-of-stock situations). Delivery rates:. France:. 2 delivery methods:. - Delivery of assem

Our bikes are assembled by hand and on request in our Annecy workshop. We undertake to deliver your JITENSHA within 3 weeks of placing your order. (Excluding out-of-stock situations) Delivery rates: France: 2 delivery methods: - Delivery of assembled bike excluding basket, front wheel, front mudguard, pedals: &#x20AC;20 - Delivery assembled bike including accessories: 50&#x20AC;. Under 150&#x20AC;, delivery costs 9.95&#x20AC;. Switzerland: Bike delivery: 50&#x20AC;. There are no additional charges. Under &#x20AC;150, delivery costs &#x20AC;10. Europe: Our shipping rates vary from &#x20AC;40 to &#x20AC;120 depending on destination. Shipping costs are calculated in your shopping cart, once the destination has been confirmed.

Delivery times and costs

For France, we offer 3 delivery options:. In one of our showrooms in Paris or Annecy, ready-to-ride bike: free. -Home delivery of assembled bike excluding basket, front wheel, front mudguard and pedals: 20€. -Home delivery of assembled bike including

For France, we offer 3 delivery options: In one of our showrooms in Paris or Annecy, ready-to-ride bike: free. -Home delivery of assembled bike excluding basket, front wheel, front mudguard and pedals: 20&#x20AC;. -Home delivery of assembled bike including accessories: 50&#x20AC;. Outside France, JITENSHAs are only sent in small boxes. The price is communicated at the time of purchase in your basket.

Delivery methods for your JITENSHA

We offer different payment methods:. -By credit card,. -Bank transfer,. -By PayPal,. - Alma (X3,X4, X10). Payments on account or in two instalments (on order and on collection from one of our Showrooms) are also possible.

We offer different payment methods: -By credit card,&#xA0; -Bank transfer,&#xA0; -By PayPal,&#xA0; - Alma (X3,X4, X10) Payments on account or in two instalments (on order and on collection from one of our Showrooms) are also possible.&#xA0;

Payment Methods

Payment terms under 90 days. Payment in 3 or 4 instalments, with or without charges for the customer, is considered a payment facility. The first payment is made at the time of purchase, which means that 3 monthly instalments remain to be paid for a

Payment terms under 90 days Payment in 3 or 4 instalments, with or without charges for the customer, is considered a payment facility. The first payment is made at the time of purchase, which means that 3 monthly instalments remain to be paid for a payment in 4 instalments. Under 90 days, this method of payment is not considered consumer credit. None of these rules therefore apply. However, the customer is still obliged to repay the monthly instalments. Buyers who opt for a fractional payment method are not required to provide proof of income or identity. The transaction is quick and easy for both customer and seller. Fees are at the discretion of the company offering deferred payment. Credit from 4 monthly instalments For payment in instalments of more than 4 months, the rules in force are those for consumer credit. For example, if you wish to pay in 10 or 12 instalments, you will benefit from additional rights, but also obligations, as you undertake to repay the instalments in full before the end of the credit period. As with any offer of credit, the merchant must provide the customer with a pre-contractual information sheet setting out the payment schedule and credit rate (TAEG).&#xA0;Once signed, this form acts as a contract. The customer then has a cooling-off period of 14 calendar days from signing the credit offer. Alma&apos;s multi-installment payment solution is currently available in several European countries. It can be used in the following countries: France, Spain, Belgium, Germany, Italy, Ireland, Austria, Luxembourg, Netherlands, Portugal. We offer payment in instalments for customers with credit cards and cell phone numbers from these European countries. ID Check also accepts the following documents: Carte Nationale d&apos;Identit&#xE9; (CNI), passport and residence permit. The countries whose identity documents are accepted by ID Check are those in the Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, Bulgaria, Croatia (but not the identity card), Cyprus, Romania, San Marino).

Pay in instalments with ALMA

For our Swiss customers, you can detax your purchase by collecting your bikes directly from our workshop in Annecy. We will provide you with the necessary documents for customs clearance, and will then refund the French VAT (20%) paid at the time of

For our Swiss customers, you can detax your purchase by collecting your bikes directly from our workshop in Annecy. We will provide you with the necessary documents for customs clearance, and will then refund the French VAT (20%) paid at the time of purchase. Please contact us for administrative details.

Detax

For each JITENSHA, you will receive your invoice by e-mail as soon as payment has been received in full. For all other payments we do not necessarily send the invoice. Please contact us to receive it.

For each JITENSHA, you will receive your invoice by e-mail as soon as payment has been received in full. For all other payments we do not necessarily send the invoice. Please contact us to receive it.

Invoice

Send us an email via our contact form for your request.

Data protection

Shop

Configurator

Accessories

Try Them

Basket

JITENSHA

My Order, Payment, Delivery

Specificity of the E-JITENSHA

Wheigt of the E-JITENSHA

What is the range of an E-JITENSHA?

Pour démarrer l'assistance du E-JITENSHA :  - Rétropédaler trois fois pour activer l'assistance sur le dernier mode d'assistance utilisé (pas besoin de téléphone, pas de boutons, pas de manettes sur le guidon)  - Vous êtes également connecté sur votr

How well does the E-JITENSHA assist on hills?

Is it easy to switch from an Ebike to a traditional bike?

What's included with every E-JITENSHA bike

Can I get subsidies for the purchase of a JITENSHA?

How quickly can I get my JITENSHA?

General

Where's the battery and how do I charge E-JITENSHA?

What is the battery life and replacement?

Battery certifications

Motor / Battery / Autonomy

How do I choose the best JITENSHA for me?

Choosing the right size for my JITENSHA

The different types of handlebars

Sizes / Handlebars

What are the materials used in a JITENSHA?

Parts sourcing and assembly?

Why pad brakes and not disc brakes?

Are the tires strong enough?

Can I fit my own saddle or a different handlebar?

What is single speed?

No gears on the Ebike?

Components / Features

Getting started

Do I need a phone to use the Ebike?

How do I change assistance modes?

Wheel locking system

Application

How can I protect my JITENSHA from theft?

Warranty

Easy maintenance

Do I have to come back to you if I have problems with my bike?

How do I maintain my battery?

E-JITENSHA after-sales service

Services / Maintenance

E-JITENSHA

JITENSHA Single Speed features

JITENSHA 2-speed features

JITENSHA and terrain

Traditional JITENSHA weight

What's included with every traditional JITENSHA bike

Why only single-speed JITENSHA?

Traditional JITENSHA

How to customize / accessorize your JITENSHA?

Can a child seat be installed?

Specific additional accessories for the E-Bike

Can I change bike parts / put on my own accessories?

Can I install a trailer?

Our anti-theft accessories

Accessories for your JITENSHA

Where can I try out a JITENSHA?

Are all configurations available for trial?

How long does the trial last? Can I try out on slopes?

Can I order directly from the showroom?

Discover us remotely

Try JITENSHA

Exchange

Return/Cancellation

Refund

Exchange, Return and Refund

Assembling your JITENSHA

Accessories assembly

Where can I find my frame number?

Certificate of conformity

My first connection

Connect my wheel to the application

Add my remote control

Reception and Handling

Paris Workshop

What should I do if I have a problem with my electric wheel?

My wheel no longer charge.

My charging tip is damaged.

Diagnose my wheel.

My autonomy is not the same as it used to be.

Updated Application

I have an electrical problem

My wheel disconnects from my application.

Disconnect your ebike wheel.

I can't connect to the application.

I have a problem with my application

Can I have my bike repaired/revised in your workshops?

Getting my bike repaired somewhere other than your workshop

Where can I find replacement parts?

What to do in the event of a puncture

Repair/ Overhaul my JITENSHA

How do I maintain my bike? How do I know when to change the wear parts on my JITENSHA?