We currently offer 3 security solutions for JITENSHA bikes:. - Kryptonite high-security padlocks, one of the leaders in the sector. - Hexlox anti-theft system: secures saddle and front wheel + rear wheel for single speed. Find out more here. - Rear w
JITENSHA guarantees every new bike against defects in materials and workmanship for 2 years. The E-JITENSHA motor and battery have a 2-year warranty. Your warranty will only be processed if you have valid proof of purchase. This warranty is expressly
An E-JITENSHA is a VAE (Vélo à assistance électrique) and is therefore eligible for public subsidies in France and Europe. You can contact your local council to find out more about funding possibilities. Here are some links and information on subsidi
JITENSHA requires minimal maintenance. Apart from inflating your tires, checking brake wear and cleaning/lubricating your chain from time to time, you won't have to worry much about maintenance. For its longevity, we recommend parking your JITENSHA i
We have a JITENSHA repair workshop in our Paris Showroom (20 rue de Thorigny 75003) which specializes in our bikes, so it's best to go through us if you can. If you have problems with the motor/battery part of the Ebike, you can make an initial diagn
The best way to maintain your battery is to alternate between :. - Regular short charges. - Long charges (8 to 10h) even if the green light on the charger is on from time to time, especially if the bike has not been used for some time. - 3-4 full cha
Specific after-sales service for E-JITENSHA electric-assist bicycles:. Thanks to the iOS or Android app connected via Bluetooth to your E-JITENSHA, we are able to perform a remote diagnosis to analyze your motor. 2 types of problem :. - Software prob